Z60 Ultra Mop Roller did not spin

Hello,

I have a problem with my Z60 Ultra Roller Robot Vacuum. After replacing the mop roller, the mop stopped spinning. When I start cleaning, the roller does not spin, and after a few seconds, the robot stops and shows a "Mop Roller Error". I have tried manually spinning the crank handle, but it is not possible. Should it be possible to spin the crank handle manually? What can I do to fix this issue?

Thanks a lot.
Regards

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Hello, please follow these steps for troubleshooting:
Make sure the brush cover is clean and securely locked on all sides. Check if there are foreign objects inside the roller compartment. Remove hair and debris tangled around the compartment and roller.
After clearing all obstructions, power off and restart the robot. Let the robot rinse the mop on the base station, then test the mopping function again to check if the error persists.
If the problem remains, please prepare your device SN code, invoice and purchase documents. There may be a hardware fault. Contact our after-sales team via email: aftersales@mova-tech.com.