Voice pack download timeout — Slovak & Czech only (MOVAhome app, ViAX 500)

Hi, I'm getting a "Request timeout, please try again" error every time I try to download the Slovak (Slovenčina) or Czech (Čeština) robot voice pack under Settings > Robot Voice. All other voice languages I've tested (e.g. Danish, Turkish, Finnish, Dutch) download without any issue — it's specifically SK and CZ that fail.

Device: iPhone, iOS, connected via Wi-Fi
App: MOVAhome, latest version
Robot: MOVA ViAX 500
Tried: reinstalling the app, switching between Wi-Fi and mobile data, and a full factory reset of the mower — same error every time

Screenshot attached showing the error on the language list. Could you check if there's an issue with the SK/CZ voice pack files on your CDN? Thanks!

TranslateView Original Text

Good morning, thank you for your feedback. We have conducted relevant checks. Our technical team confirmed that the voice pack is fine, and this issue requires a firmware update. The project is still in progress. Please kindly wait patiently.

Thank you for your patience. The voice pack is in progress. Please keep an eye out for upcoming new firmware updates. We do not have an exact completion time for now. Rest assured, we will keep optimizing the user experience.