Low clearance setting hrlp

Hello. I am looking for some feedback for the low clearance setting. I have defined the area in the map but it still has trouble cleaning under the area. It can definitely fit under there. It is the area just underneath my kitchen cabinets

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Good morning, we are sorry for the inconvenience. I understand that the issue where the robot cannot enter low‑clearance areas for cleaning has caused you great inconvenience. Thank you for completing the relevant setting operations. You may also check whether Extreme Coverage Mode is enabled and confirm that the height of this low‑clearance area is theoretically passable for the robot. If the problem persists, please provide the time when the fault occurred, upload your robot logs, and share your device SN and firmware version information. Please also tell us the height of this low‑clearance area, attach videos showing the robot’s failure to get underneath, together with screenshots of your settings. Kindly share your device with ID: BD929781 so our technical team can further analyse the possible causes. We hope your issue can be resolved soon and look forward to your reply.