Urgent: Regional lock issue on MOVA P50 Pro Ultra in Mexico making imported devices completely unusable

Hello MOVA team and community,

I am facing a major issue with my MOVA P50 Pro Ultra robot vacuum. I purchased the device, but the MOVA app is throwing a regional restriction error in Mexico, rendering the equipment completely unusable. After trying to resolve this directly through official customer support, I received no help or proper solution.

It is extremely frustrating to invest in high-end hardware only to find out that arbitrary software geoblocking disables the product outside of select markets, with no warning given at the time of purchase.

Many users in Latin America are dealing with this same restriction. We urgently request a software update, an option to change regions within the app, or a server-region transfer mechanism so we can actually use the products we paid for. Please escalate this to the development team for the P50 Pro Ultra.

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We apologize for the inconvenience. We have sent you a private message.