Posted 2025-7-31 03:47

[MOVA 1000 and MOVA 600] P10 Ultra Pro (slow and confused)

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Last edited by AS497972 on 2025-7-31 03:47

My new unit take multiple hours and multiple recharges to vacuum 400 sq feet. Plus not much dirt ever gets into the bag. Defective? Wrong settings? Seems to mop fine. Just the vacuum that is wonky and slow. Wonders around confused half the time.

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Mova Support

Hello, you can clean the filter in the robot. After cleaning, make sure it is completely dry before using it. You can also try replacing the filter.

If the problem persists, please contact our after-sales department for further assistance.

2025-7-31 10:49:50 Translate View Original Text

AS497972Thread Starter

Sorry, I don’t the filter is the issue. The unit seems confused and defective. Is there a way I can exchange it for a new one?

2025-7-31 16:55:00 Translate View Original Text

Mova Support

Please contact our after-sales department and provide the invoice and the robot's SN number. They will find further solutions based on your situation.

2025-8-1 17:29Translate

AS497972

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[MOVA 1000 and MOVA 600] P10 Ultra Pro (slow and confused)

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