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Latest Earliest
GW619735
2026-2-23 GB 1552
【MOVA 1000 and MOVA 600】Hello, for the first work of the year, the robot show a bumper error and move few step back. The robot is clean and i check every sensor and under the cutting disk, everthing look free to move and cl...view all
0 0 1
IF779492
2026-2-23 1202
【P50 Pro Ultra】Perché il mio p50 pro ultra fa rumore nell aspirazione? Ho già controllato la spazzola e il cassettino interno della polvere ma sembra tutto regolare. Sembra un rumore del motore...
0 0 1
IU770255
2026-2-24 IT 1100
【MOVAValentines】Come posso non innamorarmi di lui, ha 3 anni e si chiama Sam Yosemite. Amore puro e leale!
1 0 1
AH581231
2026-2-24 IT 1189
【V50 Ultra】Nella app ti indica le problematiche della base.....e lo stato di avanzamento delle varie funzioni...asciugatura, lavaggio panni etc. Come faccio a capire che è il momento di sostituire i panni? e le...view all
0 0 1
justakil
2026-2-25 GB 1211
【MOBIUS 60】Hello all, I'm finding that my Z60 is not cleaning under my baseboards. Although the mop has the functionality to stretch out the sweeper and the roller, it does not. Is anyone else having this issue ...view all
0 0 1
Kiara99
2026-2-26 DE 1156
【MOVAValentines】This is my life mate since almost 3 years. We fell in love immediately and decided to start building a life together. He is my best friend, my partner, my home. Even though we are different under many...view all
1 0 0
NU755628
2026-2-26 GB 1211
【MOVA 1000 and MOVA 600】what exactly can i buy with my $159 worth of reward points because EVERYTHING i put in the cart i am told the item or items cant use rewards
0 0 1
Lorena
2026-2-26 IT 1035
【MOVAValentines】La nostra prima vacanza. E' passato poco tempo da quando stiamo insieme ma mi sembra di conoscerti da una vita. Sei la mia anima gemella ❤️
1 0 0
TG151428
2026-2-27 1055
【Z50 Ultra】Buongiorno. Utilizzo il Mova da settembre 2025. Fin da subito ho riscontrato problemi con il ritorno alla base. Il mop laterale non riesce a incastrarsi nella base. Ho ovviato al problema incollando ...view all
0 0 1
SS183868
2026-2-28 1056
【V50】Hello, I bought the V50 about 3 months ago. Lately it still leaves a lot of dust, crumbs and other small rubbish bits on the floor. Even on max suction and deep clean functionality. I made sure to c...view all
0 0 1
YV856126
2026-2-28 1206
【MOVA 1000 and MOVA 600】Je Suis decu par le sav, perdón e ne repond a mon probeme, imposible de mettre a jour cette appariel, personne pour repondré a mes attatente, mais pour encaisse la il y a du monde .
0 0 1
RK245001
2026-3-1 1306
【Z50 Ultra】Issue 1: The robot keeps distance from the plinth under our kitchen cabinets, and skipping debris. Not sure whether it is a firmware issue, it seems like the robot cannot extend the retractable side b...view all
0 0 1
Mova Forum
2026-3-2 DE 2249
【Earn & Redeem】Every Monday, we’ll be sharing valuable tips about using your MOVA robotic mower. Optimized Weekly Q&A: MOVA Winter Storage Guide 🌿Q: Should I Check the battery during winter? 📅 Share your answer ...view all
0 0 1
XM845577
2026-3-2 IT 984
Non ho un animale ma vorrei ugualmente usare il detergente per animali in alcune zone della casa. È possibile ? Se si come ?
0 0 1
VD499480
2026-3-3 GB 1506
【P50 Pro Ultra】How do you set the machine to detach and leave the mop pads when it goes out for a clean?
0 0 1
RM781778
2026-3-5 1136
【Z50 Ultra】dopo aver fatto la pulizia e il lavaggio in un piano dove non c'è la base si è fermato con batteria al 44%; dopo 3 ore la batteria era al 32%, adesso, dopo 6 ore, è al 17% e il robot è rimasto imm...view all
0 0 1
Mova Support
2026-3-6 GB 1011
Poll Mova Service Week Feedback Survey (Multiple choice)
I posted/commented in the forum
I followed the Service Week posts
I didn‘t notice the Service Week
I‘m satisfied with the repair process
Repair took too long
No status updates during repair
Still broken after repair
Other repair issues: _______ (please comment below)
I’m satisfied with customer service response speed
No reply to emails / Online chat unavailable
Response too slow
Other customer service issues: _______ (please comment below)
I understand what the 3-year warranty covers
I roughly know what the 3-year warranty covers
I‘m not sure what the 3-year warranty covers / I have no idea
I’ve used the 3-year warranty – smooth experience
I‘ve used the 3-year warranty – not smooth
I haven’t used the 3-year warranty
The one after-sales service I‘d like Mova to add/improve: _______ (please commen
My suggestions for this Service Week: _______ (please comment below)
3 people participated
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PM680333
2026-3-9 GB 1562
【MOVA 1000 and MOVA 600】Hallo, ich komme nicht an meine mähkanten ran obwohl sie bündig mit dem rasen sind. Können sie helfen ?
0 0 1
RB239618
2026-3-10 IT 1104
【LiDAX Ultra 1600 AWD】La base del mio Mova 600 ha un difetto, il robot parte per tagliare l'erba e quando sta per scaricarsi torna alla base ma non riesce a posizionarsi perché la base è spenta .... spia SPENTA. Bisogna ...view all
0 0 1
VK724442
2026-3-12 GB 1127
Buongiorno mi capita spesso che il robot lasci macchie di acqua sul pavimento come posso risolvere
0 0 1
PianoNobileApts
2026-3-13 IT 2031
Digest1 【MOVASpring】When you are not at home for a while but you would experience a refreshed house coming back. With Mova this wish can come true.
1 0 1
FK735601
2026-3-14 GB 1133
【Z50 Ultra】Die Station / Dock, saugt das Schmutzwasser nicht ab. Es bleibt in der Auffangschale. Was kann man dagegen tun?
0 0 1
FT037153
2026-3-17 GB 1462
【LiDAX Ultra 1600 AWD】Depuis la reprise de la tonte Mon robot tondeuse, Moha 600 ne veut plus se recharger La base en voyant violer Et dès que j’allume le robot ça m’annonce batterie faible et ça l’éteint tout de su...view all
0 0 1
KRIS27
2026-3-19 DE 1492
Digest1 【MOVASpring】Prima di Mova impiegavo tutti i giorni un sacco di tempo dopo il lavoro per gestire e tenere pulita la lettiera della mia gatta. E rimaneva costantemente poco tempo per coccole e giochi. Ho deciso di...view all
1 0 1
Katia4
2026-3-20 IT 730
【MOVASpring】Ho da poco dato il benvenuto al robot Z60 Ultra e già non posso più farne a meno. Mi ha incredibilmente svoltato le giornate. Prima aspiravo e pulivo i pavimenti tutti i giorni, ed oltre ad essere ...view all
1 0 1
BY343509
2026-3-20 GB 922
【MOBIUS 60】Hey, I observed something which I can't remember I have noticed. When I task the robot to CleanGenius the kitchen it starts to dampening the currently installed mob, which isn't the required one for ...view all
0 0 1
KE374456
2026-3-20 IT 684
mova z60 dopo 88 cicli 1882 mq puliti 2 mesi e mezzo di utilizzo parere molto negativo il liquido della vaschetta detergente come riscontrato da molti altri utenti rimane sempre lo stesso,servizio cli...view all
0 0 1
Kiara99
2026-3-20 DE 663
【MOVASpring】Da quasi un anno ho in casa il v50 ultra e la differenza tra il prima e il dopo si sente eccome! Ho gatti a pelo lungo in casa, quindi aspirare tutti i giorni diventa necessario per non essere sommers...view all
1 0 1
PL902341
2026-3-21 881
So my mova vacume decided to vacume the house at 3 am, with no schedule at all. I didnt add a schedule yet. It kept on running into the wall and saying that it is stuck Anyone an idea how the robot c...view all
0 0 1
HA756872
2026-3-22 NL 1187
【P50 Pro Ultra】Hello Since my old pads where abouts 6 months old i bought and installed new ones. But here comes the problems when fresh installed (pulled the old cloth ones of and new ones on) the robot picks up th...view all
0 0 1
LZ160114
2026-3-22 1040
【MOVA 1000 and MOVA 600】Hi, brand new mova 1000. Could map garden. Then tried setting path to station. Stuck. Tried to reboot. Now it's on stand by even when the key is off. Non responsive to anything when key is on. Is it ...view all
0 0 1
VZ718054
2026-3-25 IT 767
【V50】Buongiorno, è possibile utilizzare il detergente MOVA specifico per il parquet con il robot aspirapolvere V50 Ultra? https://it.mova.tech/products/soluzione-per-la-cura-dei-pavimenti-in-legno-per-ro...view all
0 0 1
CU409779
2026-3-26 GB 1039
【MOVA 1000 and MOVA 600】Bonjour Je ne trouve pas dans l'application movahome sur Iphone la possibilité de gérer les lumières du robot ? Es-ce encore possible car dans le manuel c'est précisé qu'on peut les gérer? Merci...view all
0 0 1
RM243447
2026-3-27 GB 1767
【V50 Ultra】Hello, This is my first post to you.... I have two Mova V50 ultra robots. Could you please tell me how to force a firmware update for the Mova V50 ultra? One has version 4.3.9_4607 and the other has ...view all
0 0 1
EE706754
2026-3-27 2351
【ViAX 250】I’ve started using my new Mova Viax 250, and I’m loving it. But I have issues with my edges (refer to picture below) At the moment I have the automatic egde mowing enabled but the outward shift set...view all
+3
0 0 1
RM243447
2026-3-30 GB 1377
【V50 Ultra】Hello, is the Matter service planned for the Mova V50 Ultra? The advertising materials state that the service will be implemented in subsequent software versions. When can we expect this update? Thank...view all
0 0 1
XF663984
2026-4-2 778
【V50 Ultra】Ik heb mijn mova nu 3 maanden, ik heb het idee dat hij helemaal geen reinigingsmiddel verbruikt. Ik heb een duo compartiment, maar eentje in gebruik. (De linker) en hij is nog steeds vol. Ook er zit ...view all
0 0 1
WM480871
2026-4-5 IT 938
【K20】Hi, I've owned a K30 for a couple of months. Recently, I’ve noticed the roller stays soaking wet after the self-cleaning cycle, and now it’s developed a bad odor. What can I do to resolve this?
0 0 1
GP853270
2026-4-6 IT 810
Buonasera , Ho riposizionato il mio mova 600 in giardino ma non riesco farlo ripartire . La spia sulla stazione di ricarica é rossa fissa e il robot non si accende . L'ho acquistato a ottobre e acc...view all
0 0 1
PZ858926
2026-4-6 1418
【Z50 Ultra】Z50 is quite often struggling to dock the base station. Please provide a solution
0 0 1
NR828034
2026-4-8 GB 1178
【M50 Ultra】Hello, I'd like to order replacement parts for the Mova M50 Ultra such as: * Roller * Filter * Deodorizing Stick ** If possible a new water tank On internet I can find these parts only for Dreame and...view all
0 0 1
AG226699
2026-4-8 NL 2714
The moower shuts down, every time we try to start it. He made a map of our garden, but does not want to moow anything. As soon as we start moowing, he takes position, gives three beeps and shuts down....view all
0 0 1
CK293847
2026-4-9 GB 770
【P50 Ultra】Hallo zusammen, ich wende mich hier ans Forum, da ich parallel auch bereits eine E-Mail an den After-Sales-Support geschickt habe. Ich besitze den MOVA P50 Ultra, gekauft im Juli 2025. Beim ganz nor...view all
0 0 1
LM371904
2026-4-17 GB 768
【LiDAX Ultra 800】Bonjour Au démarrage le robot demande de choisir la langue d’affichage MAIS ça ne change pas la langue de la voix Ce serait peut être intéressant de la changer en même temps (quand elle existe...view all
0 0 1
Macmoc
2026-4-19 GB 629
【MOVALife】Vi presento Penny, la nostra bellissima gatta nera, che ha deciso di partecipare al concorso a modo suo. Penny ha reclamato la nostra nuova stazione MOVA come suo personale trono d'osservazione. Dice...view all
1 0 1
Shimano73
2026-4-26 GB 846
【LiDAX Ultra 800】I own a MOVA LiDAX Ultra 800 and would like to control it using Siri. Unfortunately, the lawnmower doesn't appear in the app when creating shortcuts.
0 0 1
SY201539
2026-4-27 IT 1007
【LiDAX Ultra 800】Good morning, I've had the Mova for a couple of days, but I immediately noticed a significant battery drain. I received the robot with a 100% charge, so I don't think that's the problem. I left the ro...view all
0 0 1
OP661334
2026-4-27 GB 1833
【MOVA 1000 and MOVA 600】Hello, I’m experiencing an issue with my MOVA robotic mower and the Link/GPS module. The mower works normally when connected via Bluetooth. In the app, I can see the module, but it has a red exclama...view all
0 0 1
Dika
2026-4-29 IT 691
【V50 Ultra】Buongiono, ho creato una scorciatoia per pulire una singola stanza e ho impostato una sola attività su una singola stanza. Inoltre il tipo di puliza è "prima aspira e poi passa il mocio". Purtroppo ...view all
0 0 1
QC675538
2026-4-30 GB 938
【LiDAX Ultra 800】Hi Many times, when I tell it to work on all zones, it skips one zone and marks it in yellow in the app. If, once the job is finished, I tell it to work on the skipped zone, it completes it without a...view all
0 0 2
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